CT179 - Delivery of Effective customer service
CU854 - Supporting the customer service environment

CU827 - Develop personal performance through delivering customer service

CU825 - Develop customer relationships

CU813 - Recognise and deal with customer queries
CU814 - Take details of customer service problems
CU815 - Resolve customer service problems

CU791 - Communicate using customer service language
CU792 - Follow the rules to deliver customer service

CU802 - Deal with customers face to face
CU803 - Deal with incoming telephone calls from customers
CU804 - Make telephone calls to customers
CU796 - Give customers a positive impression of yourself and your organisation

CU805 - Do your job in a customer friendly way
CU806 - Deliver reliable customer service
CU811 - Deal with customers using bespoke software